Telehealth consults at Candor
At Candor, we've embraced the convenience and effectiveness of telehealth, a service that has improved access to healthcare for patients across Australia.
What to expect in a telehealth consultation
During your telehealth consultation with Candor, one of our clinicians will:
- Discuss your symptoms or health concerns
- Review your medical history, including any current medications
- Understand your treatment goals and provide information about available options
- Explain any requirements, risks or considerations
- Outline next steps following your consultation
To help your appointment run smoothly, please ensure you’re in a quiet, private space with a reliable phone reception. Your clinician will call you on the number provided at your scheduled time - simply answer when we ring.
How telehealth compares to an in-person clinic
Candor understands the importance of flexibility and accessibility and exists for people who want options outside of traditional healthcare.
Telehealth consultations eliminate the need for a face-to-face visit, allowing you to connect with our experienced clinicians or nurses conveniently from the comfort of your home or any private location.
Before your telehealth appointment, our nursing team may request further documentation from you including a health summary or referral to ensure our clinicians have a comprehensive understanding of your medical history. If you already have these documents, please upload them to your Candor patient account.
How do I obtain my prescription through a telehealth consultation?
If your clinician provides a prescription, it will be issued and made available through your Candor account for secure management.
All medicines are dispensed by independent, licensed Australian pharmacies. Delivery options may be available through participating pharmacies, giving you added flexibility if you prefer to have your order sent to your home rather than collecting it in person.
You can view your prescription details and track its progress directly from your Candor account, allowing you to manage your medication and stay updated at each step.
Telehealth consultations at Candor provide a convenient and flexible option to access care while maintaining the same level of professional support as in-person appointments. his approach allows patients to discuss their health concerns, review treatment options, and manage any prescriptions through their Candor account, all from the comfort of home or another private location. Telehealth offers an alternative approach to healthcare that values accessibility, flexibility and personalised support.
