Terms and conditions

General

This website is located at www.candormedical.com. The website is owned and operated by Candor Medical Pty Ltd.

ACN: 643 847 956
ABN: 33 643 847 956
Email: support@candor.org

By using this website you agree to the following terms and conditions as well as our Privacy Policy.
We may amend these terms and conditions from time to time without notice.

Meanings

Candor means Candor Medical Pty Ltd

Candor GP means an Australian General Practitioner partnered with Candor to provide consultations

Partner Pharmacy means an Australian Pharmacy that partners with Candor to provide prescriptions and medications

What is Candor?

Candor is an online service that connects patients with Australian general practitioners to facilitate internet based consultations.

Based on these consultations the general practitioners can create treatment plans and prescribe medications to patients where appropriate.

These medications can then be purchased through the Candor website. The medication is distributed by a Candor partner pharmacy.

Accounts

You need to create an account to use Candor. To be eligible for an account you need to be an Australian citizen over the age of 18 and you must agree to these terms and conditions. You must be capable of entering into a legal agreement with Candor. You will need to provide valid photo identification before purchasing any treatments through Candor.

It is your own responsibility to keep your account secure. If you believe your account has been compromised you must notify us immediately. We recommend you only access Candor Medical from a secure WiFi network such as your home network.

When you create an account you consent to Candor contacting you by email.

We retain the right to remove any account for any reason.

Consultations

To receive treatment you must complete an online questionnaire. You must provide accurate information throughout the questionnaire. You must not omit any information that a reasonable person would deem relevant when attempting to access treatment.

Your Candor GP is provided the information that you enter in your questionnaire. Once your GP has assessed the information you have provided they will contact you through the Candor messaging portal to discuss your situation. They will use your questionnaire to prescribe medication as they see fit. These steps comprise Candor's consultation process. Candor does not include any face-to-face interactions as part of our consultation process. By using Candor you agree to receive a completely digital consultation.

After the consultation your Candor GP will store the same information they would in a face-to-face consult. Your Candor GP is responsible for maintaining their own health records in relation to your consultation. Candor will hold copies of this information as necessary.

Candor provides consultations for specific medical conditions and health concerns only. Our doctors cannot provide general medical advice or provide prescriptions outside these specific consultations.

Website Use

Our website is for personal use only, you must not use the website for commercial purposes or to obtain commercial advantage.

Intellectual property

Everything on this website is owned or licensed by Candor. You cannot reproduce, transmit, sell etc any of the content except with the prior written consent of Candor or as permitted by law. All rights of Candor are reserved.

Any trademarks used on the website in relation to third parties are the trademarks of those third parties.

Requirements

You must abide by all applicable laws while using the website.

You must not act in a way that may breach the privacy or legal rights of individuals.

You must not interfere with the website with the intent to disrupt the website or other users of the website or in a way that creates an undue burden on the website.

You must not create or submit offensive content using the website.

You  agree to indemnify Candor of any loss you suffer as a result of breaching these conditions.

We retain the right to refuse any users access to Candor for any reason.

Cookies

The Candor website uses cookies to improve your experience. These cookies may also be used to serve you targeted advertisements through third-party advertising networks.

Data

All data is handled in accordance with our privacy policy.

Candor stores all records as required by local laws.

Health data entered into online forms is provided to your Candor GP.

Liability

Candor is not liable for any loss or damage caused by the use of, or inability to use this site. Or due to any information or content on the site being incorrect.

Candor takes no liability and makes no warranties in relation to the consultation between your Candor GP.

Health related questions must be directed to your Candor GP and not to Candor. Medical information provided on the website is of a general nature and not specific to individuals.

Our Candor GP's will consult with you regarding specific health concerns. General health concerns, medication enquiries or treatments outside the specifically named consultation need to be directed to your regular GP. Candor GP's are not liable for any adverse health outcome resulting from conditions or treatments outside the specified scope of practice. This service does not replace your regular doctor.

Candor is not liable for any adverse outcomes that occur as a result of being provided with misinformation or incomplete information.

Warranties / Disclaimers

You indemnify us from any loss or damage experienced by using the website, including damage caused by malicious users of the site.

Website content and communications with Candor do not constitute medical advice, except where those communications are with your Candor GP via the online portal.

Candor does not guarantee that an online consultation is suitable in every situation. Online consults may not be right for your situation. We do not take any liability in the event that an online consultation was not suitable in your situation.

Pricing

Candor reserves the right to change the pricing of our products and services at any time.

Subscriptions

All subscription treatment plans renew automatically at pre-determined intervals. Payment is taken automatically at the time of renewal. You can cancel your plan at any time via the Candor Billing Portal.

Deliveries

We will always work with our Partner Pharmacy to ensure medications are delivered on sechdule to avoid any gaps in our medication. However there may be unforseen circumstances that cause a delay in medication deliveries from time to time. In these situations it is your responsibility to find an alternative solution if necessary.

Severeance

If some of this privacy policy turns out to be illegal or unenforceable it should be severed from the agreement with the rest of the agreement surviving in its place.

Privacy Policy

You agree to the privacy policy by agreeing to these terms and conditions.

Jurisdiction

These terms and conditions are governed by the laws of Queensland, Australia.

Contact

If you have questions regarding any of the above please contact support@candor.org

Changes

We reserve the right to change these terms & conditions.

The last update to this policy was made on 28/04/22.