Terms & Conditions


This website is located at www.candormedical.com and app.candormedical.com (collectively 'the website'). The website is owned and operated by Candor Medical Pty Ltd.

ACN: 654 827 808
ABN: 16 654 827 808

By using this website you agree to the following terms and conditions as well as our Privacy Policy.
We may amend these terms and conditions from time to time without notice.


Candor means Candor Medical Pty Ltd

Candor Practitioner means an Australian General Practitioner or other health professional partnered with Candor to provide consultations

Partner Pharmacy means an Australian Pharmacy that partners with Candor to provide prescriptions and medications

What is Candor?

Candor is an online service that connects patients with Australian general practitioners to facilitate internet based consultations.

Based on these consultations the general practitioners can create treatment plans and prescribe medications to patients where appropriate.

These medications can then be purchased through the Candor website. The medication is distributed by a Candor partner pharmacy.


You need to create an account to use Candor. To be eligible for an account you need to be an Australian citizen over the age of 18 and you must agree to these terms and conditions. You must be capable of entering into a legal agreement with Candor. You will need to provide valid photo identification before purchasing any treatments through Candor.

It is your own responsibility to keep your account secure. If you believe your account has been compromised you must notify us immediately. We recommend you only access Candor Medical from a secure WiFi network such as your home network.

When you create an account you consent to Candor contacting you by email.

We retain the right to remove any account for any reason.


To receive treatment you must complete an online questionnaire. You must provide accurate information throughout the questionnaire. You must not omit any information that a reasonable person would deem relevant when attempting to access treatment.

Your Candor Practitioner is provided the information that you enter in your questionnaire. Once your GP has assessed the information you have provided they will contact you through the Candor messaging portal to discuss your situation. They will use your questionnaire to prescribe medication as they see fit. These steps comprise Candor's consultation process. Candor does not include any face-to-face interactions as part of our consultation process. By using Candor you agree to receive a completely digital consultation.

After the consultation your Candor Practitioner will store the same information they would in a face-to-face consult. Your Candor Practitioner is responsible for maintaining their own health records in relation to your consultation. Candor will hold copies of this information as necessary.

Candor provides consultations for specific medical conditions and health concerns only. Our doctors cannot provide general medical advice or provide prescriptions outside these specific consultations.

Any medical services are provide by the General Practitioner or other helath professional partnered with Candor. Candor is merely an agent that facilitates the consultations.


Refunds For Services
To the extent permitted by Australian Consumer Law, refunds for consultations can only be provided before a consultation has taken place. A consultation is considered to have taken place once a Candor Practitioner has reviewed your information and responded to you. At this point Candor must pay the Candor Practitioner for their time.

Candor Practitioners are expected to perform their duties as they would in a physical medical practice. As such, Candor does not guaranteee a particular outcome from any consultations and no refund can be given due to a patient being unhappy with an outcome they received.

Refunds For Products
Any refunds for products will be provided as required by Australin Consumer Law.
Any requests for refunds should be sent to support@candor.org.

Website Use

Our website is for personal use only, you must not use the website for commercial purposes or to obtain commercial advantage.

Intellectual property

Everything on this website is owned or licensed by Candor. You cannot reproduce, transmit, sell etc any of the content except with the prior written consent of Candor or as permitted by law. All rights of Candor are reserved.

Any trademarks used on the website in relation to third parties are the trademarks of those third parties.


You must abide by all applicable laws while using the website.

You must not act in a way that may breach the privacy or legal rights of individuals.

You must not interfere with the website with the intent to disrupt the website or other users of the website or in a way that creates an undue burden on the website.

You must not create or submit offensive content using the website.

You  agree to indemnify Candor of any loss you suffer as a result of breaching these conditions.

We retain the right to refuse any users access to Candor for any reason.


The Candor website uses cookies to improve your experience. These cookies may also be used to serve you targeted advertisements through third-party advertising networks.


All data is handled in accordance with our privacy policy.

Candor stores all records as required by local laws.

Health data entered into online forms is provided to your Candor Practitioner.


Candor is not liable for any loss or damage caused by the use of, or inability to use this site. Or due to any information or content on the site being incorrect.

Candor takes no liability and makes no warranties in relation to the consultation between your Candor Practitioner.

Health related questions must be directed to your Candor Practitioner and not to Candor. Medical information provided on the website is of a general nature and not specific to individuals.

Our Candor Practitioner's will consult with you regarding specific health concerns. General health concerns, medication enquiries or treatments outside the specifically named consultation need to be directed to your regular GP. Candor Practitioner's are not liable for any adverse health outcome resulting from conditions or treatments outside the specified scope of practice. This service does not replace your regular doctor.

Candor is not liable for any adverse outcomes that occur as a result of being provided with misinformation or incomplete information.

Warranties / Disclaimers

You indemnify us from any loss or damage experienced by using the website, including damage caused by malicious users of the site.

Website content and communications with Candor do not constitute medical advice, except where those communications are with your Candor Practitioner via the online portal.

Candor does not guarantee that an online consultation is suitable in every situation. Online consults may not be right for your situation. We do not take any liability in the event that an online consultation was not suitable in your situation.


Candor reserves the right to change the pricing of our products and services at any time.


All subscription treatment plans renew automatically at pre-determined intervals. Payment is taken automatically at the time of renewal. You can cancel your plan at any time via the Candor Billing Portal.


We will always work with our Partner Pharmacy to ensure medications are delivered on sechdule to avoid any gaps in our medication. However there may be unforseen circumstances that cause a delay in medication deliveries from time to time. In these situations it is your responsibility to find an alternative solution if necessary.


If some of this privacy policy turns out to be illegal or unenforceable it should be severed from the agreement with the rest of the agreement surviving in its place.

Privacy Policy

You agree to the privacy policy by agreeing to these terms and conditions.


These terms and conditions are governed by the laws of Queensland, Australia.


Please direct all enquiries relating to this site or Candor Medical to our support team at 0493 367 997 or support@candor.org


We reserve the right to change these terms & conditions.

The last update to this policy was made on 28/04/22.