Candor patient journey
At Candor, we believe quality care means clear information, respectful consultations and ongoing support - not just a writing a prescription. Every patient’s journey is personalised and our goal is to keep you informed and supported at every step.
Curious about what your journey as a Candor patient will look like? We’ve broken it down, so you know exactly what to expect from booking, to consultation, to prescription.
- Get started with our digital intake form
Your journey begins with Candor’s digital patient intake form, designed to help us understand your healthcare needs.
- Begin by selecting the service you require and complete the intake form.
- This form helps our clinical team understand your medical history and ensure we have the information needed to prepare for a smooth and informed telehealth consultation.
*Please note, it does not guarantee a prescription.
- Intake review and documentation
Once submitted, our clinical team carefully reviews your intake form to confirm we have the right information to support a safe and effective consultation.
- If needed we may request additional information, such as a health summary or referral or letter of support from your regular GP.
- For identity verification, a valid driver’s license or government-issued ID is required to be presented.
- Once everything is complete you will be sent a link to book your first consultation with an Australian-registered clinician.
- Your telehealth consultation
Your Candor telehealth consultation allows you to meet one of our registered Australian clinicians from the comfort of your home.
- During your consult, your clinician will review your medical history, current health goals and any relevant documentation you provided during the intake review.
- You will discuss possible treatment options and whether a prescription is appropriate.
- You are welcome to share any previous treatment experiences or preferences, but prescriptions are issued solely at the clinician’s discretion.
- Prescriptions
If a prescription is deemed appropriate, it will be issued and managed securely through your Candor account.
- All medicines are dispensed by independent, licensed Australian pharmacies. Candor does not operate a pharmacy.
- For your convenience, delivery is available through our partner pharmacies. Shipping fees and timeframes may vary depending on your order and location.
- You can track your prescription status and manage your medication directly from your Candor account.
- Ongoing care
Candor supports your health journey beyond your initial consultation.
- Your Candor account provides a central place to manage your consultations, follow-up appointments, prescriptions and chat access with our clinical team.
- If your circumstances changes or you have questions, you can contact our team through your account for support.
Explore our range of services and discover how Candor can assist with your healthcare journey.
